Terms of Use

1. The agreement

Coastal Carolina Tech LLC (“we” or “us”), a North Carolina company, runs this website and Main Street Suite (“the suite”). These terms apply to coastalcarolinatech.com, suite.coastalcarolinatech.com and every app in it, the pages the suite serves to a business’s customers and workers, the texts and emails it sends, our browser extensions, and access to the suite through its API.

By using this website, opening an account, signing in, or using the suite you agree to these terms. If you use the suite for a business, you confirm that you are at least 18 and may bind that business, and “you” means the business. The Privacy Policy is part of this agreement.

If you are a customer or worker of a business that uses the suite, section 15 is written for you.

2. What we offer

The suite is a set of connected apps for running a small business, all under one account:

• Appointments and the customer portal: bookings, reminders, and a link where customers manage their own appointment.
• Receptionist: check-in and the walk-in queue.
• CRM: customers, enquiries, deals, projects, invoices, pay links and payments.
• Documents: a document library, templates, drafting with AI, requests for files, and electronic signatures.
• TimeFlow: time tracking, payroll, client payroll, and a portal for workers.
• Optional services: hosted email, a hosted website, browser extensions, and API access for AI assistants.

We may add, change or retire features. If we retire something you rely on, we give reasonable notice where we can and help you take your data with you.

We also run CrowdFrame and build websites, AI agents and other projects for clients. The proposal, order or agreement for that work governs it; where it is silent, these terms apply.

The information on this website is general and may change. A request you send through its forms starts a conversation; it is not an order or a contract.

3. Your account and your team

• One account per person, opened with a work email address. You sign in with a single-use link or code sent to that address, or with a passkey. Keep the email account and your devices secure; anyone who can read your email can sign in as you.
• You choose who joins your business and what role they get. You are responsible for what the people you invite do in the suite, and for removing them when they leave.
• A person belongs to one business at a time in the suite.
• Keep your business details accurate.
• Tell us right away at [email protected] if you believe someone has used your account without permission.

4. Your data

Everything you and your team enter, upload or generate in the suite, and everything your customers and workers provide through it, is yours (“your data”). You give us the right to host, copy, process and transmit it as needed to run the suite for you, to keep it safe, and to meet the law. We claim nothing else.

We act as your service provider. We use your data only to provide the suite, as the Privacy Policy describes. We do not sell it, use it for advertising, or train AI models on it.

You are responsible for your data: for having the right to put it in the suite, for giving your customers and workers the notices they are owed, for getting the consents the law requires (for texts, for electronic signatures, for saving a card), and for answering their requests about it. We help you answer.

You may take your data out at any time, in the formats the suite offers. When the agreement ends we keep your data for 90 days so you can take a copy, then delete it, except what we must keep by law.

5. Acceptable use

Use this website and the suite lawfully and honestly. In particular, you agree not to:

• Break the law or the rights of others, including privacy, consumer protection, employment and intellectual property law.
• Send texts or emails to anyone who has not agreed to receive them, or after they have asked you to stop.
• Enter information about a person you have no right to enter, or use the suite to collect information from children.
• Upload malware, or try to reach another business’s records, our systems, or an account that is not yours.
• Scrape, copy or overload this website or the suite, or drive the suite with automated tools other than the API and the connected assistants section 14 allows.
• Reverse engineer, resell or rebrand the suite, except under a partner agreement with us.
• Use the suite for anything where its failure could put someone’s life or safety at risk.
• Use it for illegal, deceptive, harassing or hateful content, or for the message content carriers prohibit (see section 7).

6. Fees and billing

• There is no monthly fee and no charge per person. Every business gets 100 free actions each calendar month, counted across all its apps. Each action after that costs $0.10. An action is one piece of work the suite does for you, such as a booking made or an invoice sent; the full list is on the suite’s pricing page, and your dashboard shows the count.
• On the 2nd of each month we invoice the previous month through Stripe and charge the card on file. A card is not needed to start, but you need one on file to switch on more apps and to keep your apps running once a month goes past 100 actions.
• If a charge fails or no card is on file, you have 14 days to fix it. After that we may pause your apps until the balance is paid. Your data stays; only access pauses.
• Hosted email is metered by the day, as the pricing page describes.
• Prices may change. We give at least 30 days’ notice by email or on the dashboard before a change takes effect. Fees do not include taxes, which we add where the law requires.
• Fees are for work already done and are not refunded, except where we billed you in error. Tell us within 60 days of the invoice and we will correct it.

7. Text messages

This section is the program terms for the text messages sent through Main Street Suite. It applies to businesses, and section 15 points customers and workers to it.

What the program is

Main Street Suite sends texts on behalf of the businesses that use it, from a number Coastal Carolina Tech operates through Twilio. The texts are about a person’s own dealings with a business: appointment confirmations, changes and reminders; a walk-in’s turn in line; documents to sign or upload; invoices to pay; reminders that a document on file is about to expire; timesheet alerts; sign-in links. A text to a customer starts with the business’s name, and a worker’s timesheet alert with “TimeFlow”. The suite sends no marketing texts, and you may not use it to send any.

Consent comes first

You may text a person through the suite only after they have agreed to receive texts from your business. The suite records consent when a customer ticks the consent box on your booking page; when someone checking in at your lobby tablet ticks “Text me when it’s my turn”, which covers that visit only; when a worker turns on TimeFlow alerts; or when your staff record that a customer, walk-in or worker said yes in person or by phone, after asking them the question the suite shows. Every way, with a picture of each screen and its exact words, is on the suite’s text messages page. Recording consent a person did not give is a breach of these terms. Agreeing to texts may never be a condition of booking, buying or working, and you may not charge for it.

What every recipient is told

The suite’s consent boxes, the questions it gives your staff to read out, these terms and the Privacy Policy tell recipients that message frequency varies; that message and data rates may apply; that they can reply STOP to stop and START to resume; that they can reply HELP for help or contact the business or [email protected]; that carriers are not liable for delayed or undelivered messages; and where to read the Privacy Policy. Your own opt-in language, whether on paper, on your website or in conversation, must say the same things and link to these two documents.

STOP, START and HELP

When a person replies STOP, the suite stops texting them from every business, they receive one confirmation, and the opt-out is recorded. You may not text them again through the suite, or any other way, unless they reply START or otherwise opt in again. HELP gets an automatic reply, and the business or we can help further. Replies are processed automatically, and you must not try to work around them.

Content rules

Texts through the suite may not contain content the mobile carriers prohibit: anything about sex, hate, alcohol, firearms or tobacco (the carriers’ “SHAFT” categories), cannabis, gambling, high-risk lending, debt collection or get-rich-quick offers, or anything illegal, deceptive or harassing. The suite writes each message from its own templates; the free text you add to them must follow these rules too. A text you write yourself, in an automation or sent by hand, goes only to someone who agreed to your texts, and the suite starts it with your business’s name and ends it with how to stop them.

Your responsibilities

You are the sender of every text sent for your business. You are responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, carrier rules, and state telemarketing and privacy laws, and for the accuracy of the phone numbers you enter. We may stop texts for your business if we see complaints, carrier filtering or a breach of this section.

8. Email you send through the suite

Invoices, documents and signature requests go out by email in your business’s name, through our sending service or your own domain if you set it up. You may send them only to people who have a relationship with your business and expect them. Bulk or unsolicited email is not allowed, and you must honor requests to stop. The CAN-SPAM Act and similar laws are your responsibility. We may pause your sending if it harms deliverability for everyone.

9. Payments from your customers

• Pay links and online payments run on your own Stripe account, which you connect through Stripe Connect. You are the merchant of record. Stripe’s Connected Account Agreement governs your account, funds reach your Stripe balance, and refunds, disputes and chargebacks are yours to handle.
• We hold no funds. We charge no fee on your customers’ payments unless you and we have agreed one in writing.
• Card details are collected by Stripe on pages it hosts and never reach the suite.
• If a customer chooses to save a card for future invoices, you may charge it only for the invoices the consent covers, and you must honor a stop request at once. The suite records the consent and carries a stop link in every receipt.
• Payments you record yourself, such as cash or a check, are records only. Their accuracy is your responsibility.

10. Documents and electronic signatures

• Documents gives you tools: a library, templates, drafting help and signing. What a document says, whether it is right for your situation, and whether it is legally sufficient are for you to decide. The templates and drafts are not legal advice.
• Signatures collected through the suite are electronic signatures under the federal ESIGN Act and North Carolina’s Uniform Electronic Transactions Act. The signer agrees to sign electronically and types their name, and the suite records the typed name, the consent, the time, and the IP address and browser used. You decide whether an electronic signature suits a given document; some documents, such as those needing a notary or a witness, are not suited to it.
• You are responsible for keeping signed documents for as long as the law or your agreements require, and for giving signers a copy, which the suite emails them.
• A file someone uploads at your request is theirs and yours. Treat it as confidential.

11. TimeFlow and payroll

• TimeFlow calculates hours, pay, paystubs and exports from the information you and your workers enter and the pay rules you set. It does not move money, withhold or deposit taxes, or file returns.
• You are the employer, or the payroll provider for your client companies. Worker classification, wage and hour compliance, overtime, tax withholding and filings, pay stub content, and record retention are your responsibility. Check every payroll run and export before you rely on it.
• Tax forms your workers upload contain sensitive information. Limit who on your team can open them and handle them as the law requires. The suite records each staff access.

12. AI features

• Drafting in Documents and website writing use Anthropic’s Claude models. The suite sends Anthropic what section 6 of the Privacy Policy describes, and Anthropic does not train on it.
• AI output can be wrong, incomplete or unsuitable. Read everything before you use it. It is not legal, tax or professional advice.
• Do not send the assistant information you have no right to share. Each request counts as an action. The features may be unavailable at times.

13. Hosted email and websites

• If we host your email or website, you must own or control the domain, and you authorize us to publish the DNS records it needs. You are responsible for the content of your mail and your site, and for keeping your mailbox passwords secure.
• We may remove content that breaks the law or these terms, and we may suspend a domain used for spam or abuse. Delivery and domain services depend on third parties we do not control.
• Mail is stored on our servers so you can search it. It is not end-to-end encrypted.

14. Connected assistants, the API and browser extensions

• An admin can give an AI assistant or another tool access to your business through the suite’s API by creating a token. The token acts with your business’s permissions. You are responsible for what a connected tool does with it, and you can revoke it at any time.
• Use the API within its rate limits and only for your own business.
• Our browser extensions are provided as they are, for use with your suite account.

15. If you are a customer or worker of a business

The booking page, the customer portal, the pay page, the signing and upload pages, and the worker portal are run by us for the business you deal with. This section is for you.

• Your relationship is with the business: the appointment, the service, the invoice, the document, the job. Questions about them go to the business.
• Use the pages honestly and only through links sent to you. Do not share your links; they open your own information.
• Texts: you receive them only if you agreed. Message frequency varies. Message and data rates may apply. Reply STOP to stop, START to resume, and HELP for help. Carriers are not liable for delayed or undelivered messages. Section 7 has the details, and the Privacy Policy says how your number is handled.
• Payments go to the business through Stripe. Card details are collected by Stripe, not by us or the business.
• Signing: when you tick the consent box and type your name, you are signing electronically, and the business receives a record of it.
• How your information is handled is in the Privacy Policy. To see, correct or delete records about you, ask the business; we help it answer.
• These pages are provided as they are. Our liability to you is limited as section 20 describes, to the extent the law allows.

16. Availability and changes to the suite

We work to keep this website and the suite available and to back up your data, but we do not promise uninterrupted service. We may take the suite down briefly for maintenance, and we try to do so at quiet times. We may change the suite; if a change removes something material, section 2 applies. Support is by email at [email protected].

17. Suspension and ending the agreement

• You may stop using the suite at any time. To close your account, write to [email protected]. You owe fees for use up to that point.
• We may suspend or limit your access if a bill is unpaid past the 14 days in section 6, if we believe you have broken these terms, if your use risks harm to others or to the suite, or if the law requires. We tell you why when the law and safety allow, and restore access when the problem is fixed.
• We may end this agreement for a serious or repeated breach, or if we stop offering the suite, with at least 30 days’ notice in the latter case.
• When the agreement ends, access ends, and section 4 says what happens to your data. The parts of these terms that by their nature should outlast it, such as fees owed, your data rights, the disclaimers, the limits on liability and the dispute terms, survive.

18. Our property and your feedback

This website, the suite, and their design, code, templates and names belong to Coastal Carolina Tech LLC and its licensors. You get a limited right to use the suite for your business while this agreement lasts, and no other rights. Ideas and suggestions you give us may be used freely, with no obligation to you.

19. Disclaimers

This website and the suite are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty that they will be uninterrupted, error-free or secure.

Nothing on this website or in the suite is legal, tax, accounting, payroll or other professional advice.

20. Limits on liability

To the fullest extent the law allows, Coastal Carolina Tech LLC and its owners, employees and suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from this website, the suite or this agreement. Our total liability for all claims in any twelve-month period is limited to the fees you paid us in that period, or one hundred dollars if that is more.

Some states do not allow some of these limits. Where that is so, they apply to the extent permitted.

21. Your responsibility for claims

You will defend and indemnify Coastal Carolina Tech LLC against claims, losses and costs, including reasonable legal fees, that arise from your data, your use of the suite, your texts and emails, your payroll and tax obligations, your dealings with your customers and workers, or your breach of these terms or the law.

22. Governing law and disputes

North Carolina law governs this agreement, without regard to its conflict-of-law rules. If we have a dispute, each of us agrees to write to the other and try in good faith to resolve it within 30 days before starting any proceeding. Claims that are not resolved go to the state or federal courts located in North Carolina, and each of us agrees to their jurisdiction. Either of us may ask any court for an injunction to protect its property or data.

23. General terms

• The whole agreement. These terms, the Privacy Policy, the suite’s pricing page, and any written order or partner agreement between us are the whole agreement about the suite.
• Severability. If a part of these terms cannot be enforced, it is limited or removed to the minimum extent needed, and the rest stands.
• No waiver. If we do not enforce a term, we may still enforce it later.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to a successor to the suite.
• Notices. We send notices to your account owner’s email address or show them on the dashboard. You send notices to [email protected].
• Events beyond control. Neither of us is liable for delay or failure caused by events outside our reasonable control, other than paying what is owed.
• Independent parties. We are independent contractors. Nothing here makes either of us the other’s agent, partner or employer.
• Third parties. Only you and we may enforce these terms, except that section 15 is also for a business’s customers and workers.

24. Changes to these terms

We may change these terms. We post the new version here and update the date at the top. For a material change we tell suite account holders by email or on the dashboard at least 14 days before it takes effect, unless a legal or safety change needs to take effect sooner. If you keep using the suite after a change takes effect, you accept it. If you do not agree, close your account before then.

25. How to reach us

Support and account questions go to [email protected].